Let’s make your shopping experience hassle-free. Here are answers to common questions about sizing, shipping, and returns.

Can I return or exchange any items I’ve purchased?

Our items are all final sale. 

We source our collection from independent trendsetters like you. So, when you make a purchase, the consigner who brought us the item gets paid. 

We want you to discover items you’ll love for a lifetime. If you need to make space in your wardrobe, we encourage you to re-consign with a local consignment store and bring joy to the next fashion icon.


How do I know what my size is across different brands?

The sizing of clothing can vary a lot between brands. The good news is that every brand offers a size guide to help you pick your perfect fit without the guesswork. We recommend you check out the brand’s guide before making your choice.


Can I use my Peacock Points to get a discount on my online purchase?

Unfortunately, our e-commerce website and our in-store point-of-sale system do not speak directly to one another. We’re unable to apply any credits that you’ve accumulated through in-store shopping or consigning to your online purchases. Your points are still valid for in-store purchases only.


Is shipping available across Canada?

We ship all over the Great White North. Plus, any orders of $200 or more get FREE shipping.


What happens if I receive a damaged item?

We’re all about quality. We never sell items that show visible damage or excessive wear and tear. If your items arrive and appear to be damaged, please reach out. We will treat each issue on a case-by-case basis.


Who should I contact if an order is delayed or lost? 

Unfortunately, we’re unable to predict or control the shipping times once an order leaves our store. If you encounter any shipping issues, please reach out to the courier directly using the tracking number we provide. 

A quick friendly reminder: double-check your mailing info so your treasures arrive as expected. The Peacock Boutique does not take responsibility for orders that include wrong or incorrect mailing information.